Dear customers!

Order processing time depends on the product "Availability". We keep stock of most of the regular items, however it is difficult to keep all models of the products in stock. If the Product is available in stock it will be shipped within 72 hrs. However, if the product is not readily available, we have to make them. Depending on the model and embroidery design, it will take us an additional 3-14 business days to make them before they are shipped out. If we need more time to complete the product you will be notified.

Shipping Carriers & Delivery Time

We use the following carriers to deliver your orders:
FedEx -  (normally deliver within 2-8 business days)
Polish Post - Registered Mail Service (normally deliver within 12-48 business days)

Shipping Charges

Shipping costs are calculated on the website automatically during Checkout based on the weight of your products you are purchasing, and the delivery location. Before the final checkout page you will have the option to choose from the various carriers available along with the cost of shipping, and you will have a chance to not place your order if you decide not to. The shipping charges displayed on the checkout pages are the actual charges that the shipping carrier charges us, and we do not "profit" from shipping.

Delivery time

We do our best to accurately estimate when items will be dispatched from our premises.  Estimated dispatch dates are based on several factors, including your destination address, how quickly we can obtain and assemble items for dispatch and whether you have requested that we group your items into as few deliveries as possible.

Sometimes we’ll update our delivery estimates based on the most recent information we have, so please remember to check your estimated delivery date in Your Account.